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VetMedsDirect/VioVet Merge FAQs

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VetMedsDirect/VioVet Merge FAQs

When is VioVet merging with VetMedsDirect?

25th October 2018.

Why is VioVet merging with VetMedsDirect?

VioVet and VetMedsDirect have been under the same ownership for the past three years, and the merge will mean customers have access to a much wider range of products, including raw and frozen foods.

Are you moving premises?

No – VioVet and VetMedsDirect have been operating from the same premises for the past three years.

What will happen to my account?

If you only have a VetMedsDirect account, from the 25th October you will log in through VioVet (your login details will stay the same).

If you have both a VetMedsDirect account and a VioVet account registered under the same email address, you will now just need to use your VioVet login details. If you think your accounts should have merged and they haven't, please contact us (it may be that the details differ slightly).

If you have two accounts which are registered under different email addresses, please notify us.

Will delivery times be changing?

No. The merge won’t have any impact on delivery timescales.

What will happen to my Regular Delivery?

Your Regular Delivery will continue as normal.

Will I be able to see my previous VetMedsDirect orders on my VioVet account?

Yes, you will be able to see all your previous VetMedsDirect orders when you log into your VioVet account.

Will I still receive VetMedsDirect newsletters?

No, all communications will now come from VioVet. Your email preferences will remain the same, so if you are currently unsubscribed from the VetMedsDirect mailing list, you will continue to be unsubscribed from the VioVet mailing list. If, on the other hand, you have ‘opted in’ to receiving emails, you will still receive these but they will now come from VioVet.

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