Contact Us


General emails to:

[email protected]

Send prescriptions to:

[email protected]

Veterinary advice emails to:

[email protected]


(Send your prescriptions/returns here)

VioVet Ltd53 Bilton WayLutonBedfordshireLU1 1UUUnited Kingdom

Opening Hours (for Customer Services)

Monday 9:00am to 5:00pm
Tuesday 9:00am to 5:00pm
Wednesday 9:00am to 5:00pm
Thursday 9:00am to 5:00pm
Friday 9:00am to 5:00pm
Saturday Closed
Sunday Closed
Bank Holidays* 9:00am to 5:00pm

* Excluding Christmas Day, Boxing Day and New Year's Day when we are closed.

We are currently experiencing a high number of calls, we will do our best to make sure all your queries are resolved in a timely manner; however, we would like to remind you A zero-tolerance policy towards violence and aggression is expected throughout our calls. Our employees have the right to work and carry out their duties in an environment free from threatening or abusive behaviour, we assume all customers will behave correctly when dealing with our staff, however any abusive behaviour will result in the call being terminated which will only cause a further delay. Thank you for your understanding.