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Christmas and New Year Delivery Information

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Christmas and New Year Delivery Information
Opening Times (for telephone orders, enquiries, collections and prescriptions):
Tuesday, Dec 24th Open until 4pm
Wednesday, Dec 25th Closed
Thursday, Dec 26th Closed
Friday, Dec 27th to Monday Dec 30th Normal opening hours
Tuesday, Dec 31st Open until 4pm
Wednesday, Jan 1st Closed
Thursday, Jan 2nd Normal service resumed

DPD Courier Delivery Information *
Collection Date Estimated Delivery Date
Friday, Dec 20th Monday, Dec 23rd - 24th
Monday, Dec 23rd Tuesday, Dec 24th or 27th
Tuesday, Dec 24th Friday, Dec 27th or 30th
Friday, Dec 27th Monday, Dec 30th - 31st
Monday, Dec 30th Tuesday, Dec 31st or Jan 2nd
Tuesday, Dec 31st Thursday, Jan 2nd - 3rd

*All delivery dates are estimates based on information supplied to us by DPD. Collection date assumes all items on an order are in stock and available for collection. Guaranteed dispatch service will not be available from the 23rd of December until January 2nd.

Royal Mail Delivery Information **
Collection Date Estimated Latest Delivery Dates
Friday, Dec 20th Tuesday, Dec 24th
Monday, Dec 23rd Saturday, Dec 28th
Tuesday, Dec 24th Monday, Dec 30th
Friday, Dec 27th Tuesday, Dec 31st
Monday, Dec 30th Thursday, Jan 2nd
Tuesday, Dec 31st Friday, Jan 3rd

**All delivery dates are estimates based on information supplied to us by Royal Mail. Please note this is the busiest time of year for Royal Mail so they unfortunately can not give specific delivery dates. Collection date assumes all items on an order are in stock and available for collection.

We advise that if you need anything urgent before Christmas and New Year, please put your orders in before this Wednesday (Dec 18th).

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Comments

29th Dec 2013

Can I purchase from you direct as I live opposite your new premises, I'm looking for James Well Beloved as my dog suffers with sensitive skin. Can I order from your web site and pick it up or do you have a shop on site.
Yours faithfully
Mark Gurney

30th Dec 2013

Dear Mark

Yes you are welcome to collect your order from our warehouse which is located on Bilton Way, Luton. Unfortunately we do not have a shop on site so therefore we recommend placing the order in advance. You can do this by calling us on freephone 0800 0842608 or alternatively placing an order on our website. There is a delivery method of "Store collection" whilst at the checkout so you will need to select this option. We will then send you an email to confirm when the order is ready for you to pick up.

If you have any further queries please do not hesitate to get in touch.

Kind Regards,
Nikki

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