Estimated dispatch within 1 to 3 working days.
Denes Skin Balm is based on a tried and tested traditional formulation including essential oils naturally derived from the Camphor Plant, Tea Tree and Poke Root. Denes Skin Balm is a soothing and relaxing balm that can be used to assist natural healing of the skin. Containing other hydrating botanical extracts, Denes Skin Balm is ideal for nourishing dry, damaged skin.
All prices include VAT where applicable.
Under almost all products on our website is an Estimated dispatch time, check this for a delivery prediction specific to the item you are looking to purchase. These badges are updated live based on the stock levels we have and also those of our suppliers - so are usually very accurate, but cannot be guaranteed. In more general terms, we aim to dispatch all orders within 1 working day of receiving payment (and a prescription if required). If we cannot do so within 3 working days we will contact you by email.
For UK delivery, we charge the following:
Prices quoted are for delivery to all parts of mainland UK except certain Scottish postcodes (where the price is higher for items sent by courier. Delivery of food abroad (including Channel Islands, N. Ireland and other islands around the UK) is charged at a higher price and free delivery is not available. Temperature controlled products, such as Insulin, are also not always subject to the standard and/or free delivery options.
For full information on our delivery charges, including prices on heavy deliveries to Scotland and abroad, see our delivery information page.
We can deliver most items to all around the world, but prices do vary. The majority of light weight orders (less than 1.5kg) can be delivered for a flat rate of £10. For an accurate estimate of the delivery charge, please put the items you require in your basket and use the "Estimate Delivery" system on the shopping basket page (you only need to enter your country and postal/zip code) for a quick quote. For deliveries to the USA you may need to go to the checkout page and enter your full address to get a quote (as some services need your state in order to quote too). For more information on international deliveries, please see our delivery information page.
Due to restrictions aerosols can't be sent by Royal Mail. We appreciate your understanding.
Some products, such as insulin and frozen food, need to be delivered in insulated packaging to prevent them from getting too warm (or too cold) during transit from us to you. Purchasing any of these items in your order will result in a £1.99 charge being added to the total to cover the high cost of the insulated packaging materials. You only pay the £1.99 once per order, regardless of how many temperature controlled items you purchase in that order.
Please call us as soon as possible if you need to amend or cancel an order on 01582 842096. If your order has been processed for dispatch we will be unable to cancel or amend the order. You will however be able to return your product for a full refund*.
To return an item, you must contact us by phone or email to arrange this BEFORE posting any product back to us. We will explain the process at this stage for you.
*For full details on returns, see our terms and conditions page.
Below are some recent questions we've received regarding Denes Skin Balm, including answers from our team.
Hi my cat has dermatitis and looses her hair in patches quite often. She is always cleaning herself and so her skin takes time to repair itself, will this balm harm my cat if she licks it off? Also will it sting her if I put it on her broken skin? Thank you
This product should be perfectly safe to use on your cat. It should help the skin unless it simply encourages her to lick the skin to remove it.
Cats which "over-groom" like this are usually causing the problem themselves. The hair is not falling out, they remove it with their rough tongues by repeated licking. If you examine the skin with a hand lens you will usually see fine stubble where the hairs have been broken off. (If hairs drop out, there is no stubble.) Hence it is not a skin problem as such, but is more akin to a person who repeatedly bites their nails. (If a cat like this is put into an "Elizabethan collar" they cannot reach the skin and the hair all grows back very nicely, though it is not the right or kind way to go about things. It proves a point though.) It is best to maintain very effective flea control (to help make sure the skin is not itchy) and to reduce stress for the cat (which encourages grooming as a self-comfort activity). After flea treatments, a Feliway diffuser is often the best treatment for cats with this type of skin problem, surprisingly enough.