We provide free delivery to the UK on most orders over £29. We aim to dispatch orders as soon as possible. Many popular products are available for same day dispatch for orders received as late as 5pm (courier) or 4pm (Royal Mail). We utilise the industry’s best services for courier and letter post in FedEx & Royal Mail, helping to get your supplies to you quickly and safely. Click here for full details about our deliveries.
All our products are sourced from genuine UK based veterinary wholesalers and we are regulated and inspected by the Veterinary Medicines Directorate (VMD) to ensure the quality and authenticity of the medication. It is identical to what you get from your local vet. Furthermore, our non-veterinary based products come from trusted distributors or directly from the manufacturer to ensure you only receive the standard of quality you expect from your products.
We have been independently rated by our customers as providing excellent service and products. We take pride in providing an exemplary service for our customers.
We are very passionate about animals at VioVet, and are committed to making an active contribution to the welfare of animals. We are a keen supporter of various charities and organisations such as Pup Aid and Pet Theft Awareness, as well as helping local charities too, through our "Give a little back" programme.
We believe in the importance of providing a great service for our customers, so our customer service team is based entirely in the UK, and are available to contact by phone, e-mail and post from 8:30am to 6:00pm weekdays and 9:00am - 1:00pm Saturdays, to help with anything from answering any questions that you may have, talking to John our vet, or placing an order.
We accept all the main forms of payment, and use tried and tested technology to ensure all your details are utilised in a safe and secure manner. The trusted computer security organisation, McAfee, also test our systems daily for security vulnerabilities. The McAfee Secure sign at the bottom of each page provides daily proof that we pass these tests.
We have a vet on site to ensure that the dispensing of medication is done properly, and they are available to contact should you have any queries. In addition to this we have SQPs (Suitably Qualified Persons) that have had specific training and obtained qualifications that allow them to dispense medication. They are happy to help you with any queries that you may have. Our online knowledge base and blog help provide you, our customers, with useful information and tips about looking after your pet.