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  • Pet Insurance
Insurance by VioVet. Call us on 0330 123 2406.

Our mission at VioVet is to help nurture the amazing connection that people share with their animals by always offering professional advice, friendly support and carefully selected products for the health, wellbeing and happiness of our customers' pets.

We understand that your pets are part of the family and, just like us, they are just as vulnerable to sickness, illness and accidents. Did you know that the average pet insurance claim is now £679 (Source: Association of British Insurers – 2015) but claims can run into the thousands if ongoing treatment is required. As a responsible pet owner, it makes sense to ensure that you have pet insurance in place for those unexpected trips to the vet.

We have created two types of policy to suit the needs of our pet owners, both of which will cover you for accidents as well as any unexpected illnesses.

Look at the details below and find the right policy for you.

Plus £20 voucher to spend at VioVet for all new policies
(T&C's apply, click here)
VioPet Plus Straight forward insurance covering vet fees for illness, injury or accident.
  • Available for cats (aged over 6 weeks) and dogs (aged over 8 weeks).
  • Up to £3,000 worth of vet fees cover for illness or injury.
  • Veterinary treatment will be covered (provided your policy is continually renewed) until the vet fees limit for each illness or incident is used up, after which treatment for that illness or accident will be excluded from cover for the remainder of the policy's life.
  • Third party liability cover for dogs.
  • Dental fees in the event of an accident (T&C’s apply).
  • Cover starting from £9.63* per month
  • For full details see Policy Documents and Terms & Conditions

Get a quote >

0330 123 2406 (Monday to Friday 8am – 6pm)

VioPet Essential Straight forward insurance giving you peace of mind that you are covered in the event of illness, injury or accident.
  • Available for cats (aged over 6 weeks) and dogs (aged over 8 weeks).
  • Up to £1,000 worth of vet fees cover per illness or injury.
  • Veterinary treatment including fees. Your dog will be covered for a maximum period of 12 months from the date the illness or injury was first noticed or until the vet fees limit for each illness or incident has been reached, whichever occurs sooner, after which treatment for that accident or illness will be excluded from cover for the remainder of the policy's life.
  • Third party liability cover for dogs.
  • Dental fees in the event of an accident (T&C’s apply).
  • Cover starting from £4.93** per month
  • For full details see Policy Documents and Terms & Conditions

Get a quote >

0330 123 2406 (Monday to Friday 8am – 6pm)

Get a quote >

OR call 0330 123 2406 (Monday to Friday, 8am - 6pm)

* Premium of £9.63 per month is an example of the VioPet Plus product with £3000 vet fees cover, Domestic Shorthair cat, under 1 year, postcode area S71.

** Premium of £4.93 per month is an example of the VioPet Essential product with £1000 vet fees cover, crossbreed dog, under 1 year, postcode area TR13.

VioVet Ltd is an Appointed Representative of Pet Protect Ltd which is authorised and regulated by the Financial Conduct Authority.

Insurance by VioVet. Call us on 0330 123 2406.

Pet insurance is an important part of pet ownership. We can help you by offering a quick and simple online quote process to give you the product that suits your needs. You will benefit from pet insurance for your pet, which will help make the cost of caring for your pet that much more convenient.

Just because the price is small, doesn't mean the quality of the cover is too. We have developed two products, with up to £3,000 in vet's fees, plus these other great benefits.

Great value for money
Pet Insurance from just £4.93* per month.
We can pay you or your vet directly
Just tell us what you would prefer.
We aim to process claims within 20 days
Pet insurance specialist
Our policies are administered by Pet Protect Ltd who are a pet insurance specialist and have been looking after the nations cats & dogs for over 30 years.
UK based Customer Service
Our UK-based team are on hand to help you with any query whether it be setting up a new policy, making a claim or any other questions you may have.
Get a quote >

* Premium of £4.93 is an example of the VioPet Essential product with £1000 vet fees cover, crossbreed dog, under 1 year, postcode area TR13.

VioVet Ltd is an Appointed Representative of Pet Protect Ltd which is authorised and regulated by the Financial Conduct Authority.

Insurance by VioVet. Call us on 0330 123 2406.

If you have purchased a pet insurance policy from VioVet and need to make a claim, then you can download a claim form here.

To help us in processing your claim please ensure:

  1. You and your vet fully complete the claim form.
  2. You sign the claim form. We cannot accept claim forms unless they are signed by the policyholder.
  3. Your vet signs the claim form as we do not accept claim forms signed by someone else who may have treated your pet.
  4. You provide an itemised invoice or receipt for the treatment you are claiming for.
  5. Your usual vet provides your pet’s clinical history, where required, even if you’re pet has been referred to a different vet.
  6. Please keep copies of all documents you send us for future reference.

Send your claim form and the necessary information to:

Pet Protect,
Claims Department,
Furness House,
53 Brighton Road,
Redhill, Surrey RH1 6RD

When we receive your claim form we aim to process it within 20 working days.

Should you have any queries or have any problems filling in your claim form, please contact our claims team on 0330 123 2406. We are available Monday to Friday 8am – 6pm.

Insurance by VioVet. Call us on 0330 123 2406.

My pet is young, fit & healthy - why do I need pet insurance?

While your pet may be healthy and happy today, there is no way to predict what might happen in the future. Pet insurance is designed to help towards the cost in the event that your pet gets sick or injured.

My pet has been ill in the past. Will these conditions be covered?

If your pet has been ill in the past, then you can still take out our insurance. Unfortunately however, we will be unable to cover any pre-existing conditions.

Will I have to pay an excess if I make a claim?

The excess that you will be required to pay will be clearly shown when you purchase a policy and on your documentation.

How is the cost of pet insurance determined?

A number of factors will be taken into account when we provide you with a quote for your pet. These factors can include (but are not limited to):

  • the breed of your pet
  • the age of your pet
  • the area that you live in
Insurance by VioVet. Call us on 0330 123 2406.

Please read the policy documents to make sure that the cover level you've selected meets your requirements.The policy booklet also contains information on cancellation rights that apply.

Terms & Conditions

Policy Summary

Insurance by VioVet. Call us on 0330 123 2406.

If you would like to get a quote or have any queries about your existing pet insurance policy please contact us on

0330 123 2406

We are open Monday to Friday, 8am - 6pm

What can I do if I am not happy with the service I've been provided?

We aim to provide you with a first-class policy and unrivalled service. However, there may be times when you feel we have not done so. If this is the case, we would like to be told about it so that we can do our best to solve the problem. If you have a question or complaint about your insurance you may call or email us giving details of your pet insurance policy so that we can deal with your enquiry quickly. We will investigate the circumstances regarding your complaint and write to you within two weeks with our response.

Customer Relations Department,
Pet Protect Limited,
Furness House, 53 Brighton Road, Redhill, Surrey, RH1 6RD
Telephone: 0345 609 0191* Email: complaints@petprotect.co.uk

  • * Calls are charges at the national rate.

Referral to Lloyd's

If you are not satisfied with our response, or have not heard from us within two weeks, you are entitled to refer the matter to Lloyd’s. Lloyd’s will then conduct a full investigation of your complaint and provide you with a written final response.

The address of the complaints team at Lloyd's is:

Complaints
Lloyd's
One Lime Street
London EC3M 7HA
Tel No: 020 7327 5693
Fax No: 020 7327 5225
Email: complaints@lloyds.com
Website: www.lloyds.com/complaints

Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at www.lloyds.com/complaints and are also available from the above address. If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service.

Referral to FOS

If you are still not satisfied with the final response received in consideration of your complaint, you are entitled to refer the matter to FOS. A FOS leaflet with further information will be provided to you at the appropriate time.

Financial Ombudsman Service
Exchange Tower
London, E14 9SR
Tel: 0800 023 4567 FREE (landline) or 0300 123 9 123 (mobile)
Email: complaint.info@financial-ombudsman.org.uk

Or you can access their website at www.financial-ombudsman.org.uk

If you make a complaint your legal rights will not be affected.

Compensation Scheme

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Our products and services are covered for 90% of the claim with no upper limit. Further information about compensation scheme arrangements is available from the Financial Services Compensation Scheme, 10th Floor, Beaufort House, 15 St Botolph Street, London EC3A 7QU or from their website www.fscs.org.uk/contact-us/.