Getting your important pet supplies to you remains a priority, and we'll be working hard to keep supplying everything you need, even over the Easter weekend.
We're working around the clock to get your pet's important orders to you, but there might be a small delay of 3-6 days at this busy time. Please bear with us!
Whilst we remain operational and working really hard to take care of your pet's products as quickly as possible, there may be delays of up to 6 days longer than usual to process your order. In order to deal with the demand, we have extended our warehouse shifts and have employed extra staff to try and get your order to you as quickly as possible. We apologise for any inconvenience caused, but rest assured we're doing everything we can to get your orders to you as soon as possible and help you keep your pets safe.
We have plenty of stock in our warehouse, and our suppliers are mostly still delivering to us on time, but there have been some delays there too. Where we are unable to supply products, we will contact you as soon as possible to let you know.
We've also been receiving many more phone calls than usual and the wait time to talk to someone is typically over 10 minutes. Where possible, please place orders via our website and only phone us if you are unable to order online. Orders are shipped on a first-come-first-served basis and placing an order by phone will not result in it being shipped any faster.
If you would like to check on an existing order, please log into your account and check it there. Your order confirmation email will have included an estimated delivery date which we are doing our best to achieve. We're still shipping thousands of orders every day, so please sit tight and bear with us. If we do have any supply issues with your order, we will get in touch with you, you don't need to contact us.
Thank you for your support and understanding during these difficult times. We're trying our absolute best to help you keep your pets healthy.