Whilst we remain operational and working really hard to take care of your pet's products as quickly as possible, there may be delays of up to 6 days longer than usual to process your order. Keep safe and stay healthy! You can read more about how we're doing here.
 Free delivery options available over £29*

Delivery Information

For most of the UK* spend £29 or more and we'll deliver it to you for free.


Weights include all packaging

*Certain post codes in Scotland, Northern Ireland, Isle of Man, Isle of Wight and the Channel Islands incur a slightly higher delivery charge. These postcodes are listed here.

How will my item be delivered?

The Delivery Group via Royal Mail - 2-4 working days after dispatch

The Delivery Group collect, sort and deliver your parcels from us to your local Royal Mail Inward Mail Centre. The actual delivery is made by Royal Mail with your normal post. You can track your delivery up to the point it is handed over to Royal Mail.

FedEx Courier - next working day after dispatch

FedEx collect, sort and deliver your parcels from us to your door the next working day after dispatch. This service is fully tracked and you can either specify a signature, or a 'leave safe' place so you don't have to wait in for delivery.

How much will it cost?

To find the exact cost of shipping your item, and to see all options available, follow these steps:

1) Put the items you wish to order in your basket.
2) Proceed to checkout and enter your delivery address, including country.
3) Delivery information including price will automatically update to what is available to you.

Exceptions

  • Temperature sensitive products will only be sent by FedEx courier to ensure the fastest possible delivery of your order. The items will also be dispatched within special insulated packaging to maintain optimal temperatures for the product.
  • Controlled Drugs - certain prescription drugs are classified as Controlled and can only be sent via FedEx courier as they have to be fully tracked.
  • Frozen Goods will only be sent by FedEx Express pre-noon and will be delivered the day after dispatch before 12pm. A packaging charge of £1.99 is also applicable.
  • Delivery time estimates are from the date of dispatch, not from the date the order is placed. The estimated dispatch times indicate how quickly we will be able to process your order for dispatch.

What if I’m not in?

Delivery Instructions - instructions for delivery drivers can be left in the "Delivery instructions" box at the checkout.

FedEx - If you are not in and the item does not fit through your letter box, your driver will follow the instructions you left on your order (see above).

The Delivery Group via Royal Mail - Royal Mail don’t have an ‘instructions’ service, but we will add your instructions to the parcel for the delivery person to follow. If they can’t leave it with a neighbour or in a safe place, follow the instructions on their card. We cannot be held liable for any parcels which go missing when left as instructed.

Delivery of Frozen Goods

  • As standard, frozen orders will be sent via FedEx Express, and will be delivered the day after dispatch before 12pm.
  • Your delivery will cost £7.99 if your basket total is less than £29.00, or £2.99 if your total is £29.00 or more.
  • A packing charge of £1.99 is applied to all frozen orders to cover special packaging. This will keep products within the required temperature range for as long as possible.
  • Frozen orders are delivered Monday to Friday - however we can deliver on a Saturday for an extra charge.Earlier slots (pre-9am and pre-10am) are also available for an extra charge.

FedEx will be given instruction to leave the parcel, so please try to organise someone to take the delivery where possible and avoid rescheduling with the courier. If frozen goods are left unattended for long periods of time, we cannot guarantee that the packaging will be sufficient to maintain the temperature required to keep the products frozen, so bear this in mind when scheduling your orders.

Prescriptions

If you order any product that requires a prescription from a vet, we will be unable to process the order until we have received a valid prescription issued and signed by your vet. For international orders going by UPS, we will include a copy of your prescription (if applicable) along with the invoices for customs clearance.

Warehouse Pick Up

If you select this option, when your order is ready, we will send you an email telling you when you can come and collect it.

Regular Delivery Service

Ordering the same products regularly? Sign up to our Free Regular Delivery Service, available on a wide range of products including medication. Let us remember to order for you - you can choose when and how often we deliver your product(s) and there is no commitment so you can cancel at any time. It's quick and easy to set up, find out more here.

International Delivery

We can deliver most products worldwide through three different delivery services:

The Delivery Group International - For parcels under 2kg in weight, the cost of delivery is calculated in the checkout depending on the destination country and the weight of the items being ordered. This service is untracked and parcels are usually delivered within 5 days inside Europe, and within 7 days outside of Europe however delays can occur due to each individual country’s postal system. The Delivery Group collect and sort the item from us, then hand it over to your local domestic mail provider for delivery with your normal post. This service is recommended for customers ordering outside of Europe.

FedEx International Economy/Priority – The cost of delivery is calculated in the checkout depending on the destination country and the weight of the items being ordered. Economy is a tracked delivery service that arrives within an estimated 3 working days after the order has been dispatched. Priority is also a tracked delivery service, that arrives within an estimated 1 working day after the order has been dispatched. If you are ordering outside of Europe, all parcels require customs clearance therefore an import permit may be requested before your order is dispatched. If you do not have one we would recommend checking with customs before placing your order that you can import these items without one. If you are able to obtain extra documents in advance and send us a copy, we can include these in your parcel for you. Also, depending on your country’s customs regulations, you may be responsible for paying import tax/duties.

UPS Express Saver/Standard – The cost of delivery is calculated in the checkout depending on the destination country and the weight of the items being ordered. Saver is a tracked delivery service estimated to arrive within 1-3 working days after dispatch. Standard is also a tracked delivery service that is estimated to arrive within 2-5 working days after dispatch. For orders outside the EU, only Express is available. If you are ordering outside of Europe, all parcels require customs clearance therefore an import permit may be requested before your order is dispatched, if you do not have one we would recommend checking with customs before placing your order that you can import these items without one. If you are able to obtain extra documents in advance and send us a copy, we can include these in your parcel for you. Also, depending on your country’s customs regulations, you may be responsible for paying import tax/duties.