A dog that needed pet medication died after its family said the vet call-out fee was too expensive for them to afford.
Amanda Williams explained how she was told she would have to pay £200 for a vet to come out to visit Bowie during the night, reports bedfordshire-news.co.uk.
She said that while she had insurance, the fee would have to be paid up-front and then claimed back.
"We thought we'd wait until the morning because we couldn't afford to pay it," Ms Williams is quoted as saying.
However, Bowie passed away during the night.
Amanda Boag, Vets Now clinical director, said that Ms Williams had not expressed any financial worry.
"Our primary concern is the welfare of the pet and we will always see a very sick pet regardless of ability to pay," she told the news provider.
Research by Sainsbury's Pet Insurance recently revealed that the average dog will set owners back almost £17,000 over the course of their life.