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VioVet is moving – What you need to know!

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VioVet is moving – What you need to know!

Why we are moving?

After nearly 2 and a half years in Markyate, we have decided to move premises to Bilton Way in Luton. Our new home will be three times larger than our current warehouse and specifically designed to our needs. We will still be placing a huge emphasis on customer service and satisfaction, as always, so the move will ensure we can maintain our top rated standards for a much larger customer base whilst being able to cope with ever increasing numbers of orders.

Where are we moving to?

VioVet Ltd
53 Bilton Way,
Dallow Road,
Luton,
Bedfordshire,
LU1 1UU

What will change for the customers?

For most of you there will be nothing that you will have to do differently with regards to placing orders online or by phone. The only two significant changes that will occur are:

  • All new prescriptions to be sent to us from the 5th December will have to be sent to our new address. The process for sending faxed and e-mail prescriptions will remain the same.
  • All store pickups will occur at our new premises from the 9th December. The 4th December is the last date that we can offer customer collections at our old building.

How will deliveries be affected while the move is taking place?

The move will be taking place from Thursday 5th to Sunday 8th December. We expect minimal disruption but on the two days our stock moves from one site to another we will not be picking, packing or shipping orders. Below is a handy table which outlines our services during that time:

If you think you will need an urgent delivery that weekend, please plan ahead and order now.

Any Questions?

Feel free to leave a comment below if you have any questions, and we look forward to answering them.

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Comments

25th Nov 2013
  • Customer Since: September 2013
  • From: Bedfordshire, United Kingdom

Good luck on your move VioVet! It must be very exciting for you :)

25th Nov 2013

Good luck with your move. You will be all right for your staff Christmas party!! On the next corner along the road is the wine place that we buy from, Romanet. A rep comes to us in Jersey to persuade us to buy their nice wines.
Good move!

26th Nov 2013
  • Customer Since: June 2009
  • From: United Kingdom

All the very best on your new adventure & keep up with the exceptional service.

Viovet Customer Since : June 2009.

26th Nov 2013
  • Customer Since: October 2013
  • From: Gloucestershire, United Kingdom

This is good news. Good luck in your new premises. I'm so pleased with your range of stock, prices and service. Pleased to know I can rely on you.

26th Nov 2013
  • Customer Since: October 2013
  • From: Gloucestershire, United Kingdom

Good luck with your new premises. I'm so pleased with your service, good to know I can rely on you.

27th Nov 2013
  • Customer Since: May 2013
  • From: Cheshire, United Kingdom

Good luck with your move. I am pleased to be able to order my cat prescription food from you (Z/D) and at a more reasonable price than the vets charge!!!! I have been ordering from you for about two years now and will continue to do so. The speed of your delivery service is exceptional as well I have never had anything I have ordered in my life arrive as quick as from Viovet!!

I wish you all the best in your new premises.

Paul Mosscrop - Viovet Customer since 2011 From: Lancashire, United Kingdom

28th Nov 2013
  • Customer Since: November 2009
  • From: west glamorgan, United Kingdom

all the best with the new premises, so happy with your service

29th Nov 2013

Great service! Bubbles, lord Cecil, poppy & penny have never had to pop to the local pet store because their food has'nt arrived on time. DPD are a fantastic delivery company. They go out of their way to make sure you get your goods...... Have fun unpacking!

30th Nov 2013
  • Customer Since: August 2008
  • From: Middx, United Kingdom

Good luck with the move and thanks for a brilliant service.

1st Dec 2013
  • Customer Since: February 2011
  • From: Leicestershire, United Kingdom

Thanks for all the good service up to now, good luck with the move and a merry christmas to you and all your staff

5th Dec 2013
  • Customer Since: December 2011
  • From: Cornwall, United Kingdom

Merry Christmas to all the staff,hope all goes well with the move.

Brilyn

5th Dec 2013
  • Customer Since: July 2012
  • From: Lincolnshire, United Kingdom

good luck in your move and hope everything goes fine.just love shopping with you for my 3 cats 2 dogs and 4 birds fantastic service and helpful and hassle free for me

5th Dec 2013

Good luck with your move
I have always had good service and delivery from you for the last 4 or 5 years and you are much cheaper than the the vets

5th Dec 2013
  • Customer Since: April 2007
  • From: United Kingdom

Good luck with the move.

Merry Christmas to one & all.

5th Dec 2013
  • Customer Since: July 2009
  • From: Essex, United Kingdom

Good luck with the move. Thank you for a brilliant service. Happy Christmas to you all.

6th Dec 2013
  • Customer Since: November 2009
  • From: Gwynedd, United Kingdom

Hope all goes well with the move. I'm sure the combination of Viovet and DPD will ensure that your usual excellent service will continue without a hitch. Happy Christmas to all at Viovet.

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