Why we are moving?

After nearly 2 and a half years in Markyate, we have decided to move premises to Bilton Way in Luton. Our new home will be three times larger than our current warehouse and specifically designed to our needs. We will still be placing a huge emphasis on customer service and satisfaction, as always, so the move will ensure we can maintain our top rated standards for a much larger customer base whilst being able to cope with ever increasing numbers of orders.

Where are we moving to?

VioVet Ltd
53 Bilton Way,
Dallow Road,
Luton,
Bedfordshire,
LU1 1UU

What will change for the customers?

For most of you there will be nothing that you will have to do differently with regards to placing orders online or by phone. The only two significant changes that will occur are:

  • All new prescriptions to be sent to us from the 5th December will have to be sent to our new address. The process for sending faxed and e-mail prescriptions will remain the same.
  • All store pickups will occur at our new premises from the 9th December. The 4th December is the last date that we can offer customer collections at our old building.

How will deliveries be affected while the move is taking place?

The move will be taking place from Thursday 5th to Sunday 8th December. We expect minimal disruption but on the two days our stock moves from one site to another we will not be picking, packing or shipping orders. Below is a handy table which outlines our services during that time:

If you think you will need an urgent delivery that weekend, please plan ahead and order now.

Any Questions?

Feel free to leave a comment below if you have any questions, and we look forward to answering them.

Written by: Philip Roberts